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Front Office Associate
1 month ago
We are seeking a highly skilled and customer-focused Front Office Associate to join our team at Innside New York. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities:- Greet guests with a warm smile and assist with all requests, inquiries, and issues in a timely manner.
- Attend daily pre-shift meetings to understand hotel operations and ensure seamless service delivery.
- Complete daily shift reports to proactively deliver personalized service and ensure guest satisfaction.
- Assign rooms based on guest preferences and needs to ensure guest satisfaction.
- Efficiently register new guests, introduce them to hotel services, and follow up with welcome calls to ensure complete satisfaction.
- Assist guests with concierge services, including dinner reservations, transportation, and other requests.
- Proactively gather clues to deliver memorable experiences and track guest preferences.
- Maintain professional telephone etiquette and provide clear, complete, and accurate information to guests and clients.
- Operate departmental equipment efficiently and detect potential faults to ensure seamless service delivery.
- Provide wake-up call services, take messages, and ensure guest information is kept confidential.
- Perform check-out processes, process payments, and follow cash handling procedures.
- High School Diploma or equivalent required; college degree preferred.
- Previous hotel front office experience preferred.
- Must be legally authorized to work in the United States.
- Must be computer-literate, including written communication.
- Bilingual English/French, English/Spanish, etc. preferred.
- Knowledge of Opera Cloud (PMS) and HMobile preferred.
- Ability to communicate effectively with internal/external customers, both in written and verbal format.
- Deal with the general public, customers, associates, and government officials with tact and courtesy.
- Knowledgeable about local area attractions and transportation.
- Ability to use mathematical skills to interpret billing computations.
- Ability to plan and organize, change activity frequently, and cope with interruptions.
- Must be flexible and able to work mornings, evenings, overnight, weekends, and/or holidays.
Why Join Our Team?
Innside New York is a dynamic and fast-paced hotel that values its employees and provides opportunities for growth and development. As a Front Office Associate, you will be part of a team that is dedicated to delivering exceptional service and creating memorable experiences for our guests.
What We Offer:
A competitive hourly wage of $23.00 per hour, a dynamic and supportive work environment, and opportunities for professional growth and development.
Apply Today
