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Tax Office Manager

4 weeks ago

North Versailles, Pennsylvania, United States H&R Block Full time
About the Role

We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for leading and developing a team of associates to deliver exceptional client experiences and drive business growth.

Key Responsibilities
  • Manage office staffing, operations, and logistics for multiple offices, working closely with Associate Team Leaders to ensure seamless execution.
  • Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
  • Assist in recruiting and interviewing candidates for tax office associate positions, ensuring the best talent is hired to support our business goals.
  • Conduct timely performance reviews and work with the Associate Relations Center to resolve associate issues and address performance concerns.
  • Lead daily team meetings and communicate essential information to tax office associates, ensuring they are informed and motivated to deliver exceptional results.
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices.
  • Travel between offices as required to support business needs and ensure consistency in our operations.
  • May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Requirements
  • People management experience, with a proven track record of growing and developing associates.
  • Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
  • Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
  • Computer proficiency with the ability to use MS Office.
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
About H&R Block

H&R Block is a leading provider of tax preparation and financial services, committed to helping individuals and businesses achieve their financial goals. We believe in the power of people helping people, and our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.

We are an equal opportunity employer, welcoming and celebrating diversity in the workplace. If you're looking to make a meaningful impact and join a team that values growth, innovation, and customer satisfaction, we encourage you to apply for this exciting opportunity.