Client Support Specialist

1 week ago


Bakersfield, California, United States Interdent Sa Full time

Position Title: Customer Service Representative

Job Category: Operations

Requisition Number: CUSTO004718

Overview:

At Interdent Sa, we prioritize the well-being of our team members just as much as we do for our patients. Our mission is to deliver outstanding, comprehensive oral healthcare services that significantly enhance the quality of life for our patients.

We are dedicated to fostering a culture of exceptional patient care, operational excellence, and strong interpersonal relationships. Our innovative approach allows us to effectively support both our patients and our team.

We are currently seeking full-time and part-time Customer Service Representatives who are compassionate, attentive, and eager to assist our patients and the community.

Key Responsibilities:

  • Adhere to established front office procedures for opening and closing.
  • Welcome visitors, manage incoming calls on a multi-line system, and perform general administrative tasks.
  • Facilitate patient flow between front and back office by coordinating with healthcare providers and staff.
  • Assist patients in completing necessary documentation, establishing accounts, and creating charts for new patients.
  • Oversee the daily schedule of the office, managing appointments and making adjustments as needed.
  • Execute additional duties as assigned.

Qualifications:

  • Prior experience in a front office role is required; experience in a dental setting is advantageous.
  • Exceptional verbal and written communication skills are essential.
  • Proficiency in computer usage is mandatory (experience with QSI is a plus).
  • Ability to multitask effectively.
  • Bilingual in Spanish is preferred.

Benefits:

  • Medical, dental, and vision coverage.
  • Life insurance options.
  • 401K retirement plan.
  • Paid time off (PTO).
  • Continuing education credits.
  • Referral bonuses ranging from $2,000 to $5,000 based on position.
  • Opportunities for career advancement within the company.

Education:

High School diploma or equivalent is preferred.

Experience:

Relevant experience in a customer service role is beneficial.

Licenses & Certifications:

None required.



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