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Client Support Specialist

2 months ago

Bakersfield, California, United States Community Choice Financial Full time

Role Overview:

As a vital member of our client support division, you will deliver exceptional service to both our existing and prospective clients, guiding them through the process of accessing the financial solutions they require.

Your Responsibilities Include:

  • Acting as a dedicated brand representative
  • Collaborating with clients to identify the most suitable financial options for their circumstances
  • Engaging in continuous training to remain informed about our offerings and procedures
  • Validating client information and facilitating loan processing
  • Executing cash transactions while adhering to verification protocols
  • Interacting with clients in a manner that exemplifies outstanding customer service
  • Complying with all organizational policies, procedures, and confidentiality standards
  • Fostering a positive and respectful atmosphere among colleagues, supervisors, and clients

Qualifications:

  • Must be at least 18 years old
  • A high school diploma, GED, or equivalent professional experience is required
  • Flexibility in scheduling is essential
  • Availability to work evenings, holidays, and weekends is necessary
  • Prior experience in customer service is advantageous
  • Experience in cash handling is beneficial

We Provide:

  • Full-time employment with a competitive salary and incentives for exceptional performance
  • Comprehensive benefits including medical, dental, vision, life insurance, and more for full-time team members
  • 401(k) plan with company matching contributions

Keywords: Customer Support, Cash Transactions, Loan Processing, Financial Solutions, Team Collaboration, Retail Services, Banking, Cash Handling