Client Support Specialist

1 week ago

Bakersfield, California, United States Motion & Flow Control Products Full time
Position Overview:

As a Customer Service Representative at Motion & Flow Control Products, you will play a crucial role in facilitating communication between our clients and various departments. This position is ideal for individuals who are eager to contribute to a dynamic and supportive work environment.

Key Responsibilities:
  • Handle incoming requests for price quotes, purchase orders, and order modifications from customers, ensuring timely and accurate responses.
  • Establish and maintain strong relationships with clients, striving to deliver exceptional service at all times.
  • Support the Outside Sales Team by providing necessary information and assistance.
  • Utilize our ERP systems to access customer data, monitor stock levels, and manage purchase orders efficiently.
  • Track inquiries, quotes, and orders, collaborating with suppliers and warehouse teams to ensure timely deliveries.
  • Ensure all documentation is accurate and promptly forwarded to customers.
  • Communicate with suppliers regarding technical, pricing, and delivery inquiries.
  • Respond to customer inquiries with professionalism and effective communication skills.
  • Assist in resolving payment and credit issues with the accounts receivable team.
  • Contribute to the management of supplier relationships to enhance service delivery.
  • Maintain a high standard of customer service, addressing and resolving complaints creatively and positively.
  • Generate and maintain accurate documentation, including quotes and order details.
  • Collaborate with various departments to ensure overall customer satisfaction.
  • Propose improvements to enhance customer service and operational procedures.
  • Maintain a clean and organized workspace, adhering to safety guidelines.
Qualifications:
  • Must be at least 21 years of age.
  • High school diploma or equivalent required.
  • Strong written and verbal communication skills, with an emphasis on relationship building.
  • Detail-oriented with excellent organizational skills, capable of managing multiple tasks in a fast-paced environment.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and willing to learn new software applications.
  • Ability to listen effectively and learn quickly, with a focus on accuracy.
  • Experience in distribution and familiarity with product lines is a plus.
  • Ability to work collaboratively with diverse personalities.
  • Consistent attendance and punctuality are essential.
  • Previous experience in customer service or related fields is preferred.
Work Environment:

The work environment primarily consists of an office setting, but may also include exposure to warehouse operations, manufacturing areas, and other business operations. Reasonable accommodations will be made for individuals with disabilities to perform essential job functions.

Compensation and Benefits:

Competitive hourly wage based on experience, along with a comprehensive benefits package including medical, dental, vision, and retirement plans.

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