Customer Service Representative

2 weeks ago

Las Cruces, New Mexico, United States MCI Careers Full time
Job Title: 4X10 Customer Service Representative

Job Summary:

MCI Careers is seeking a highly motivated and customer-focused 4X10 Customer Service Representative to join our team. As a 4X10 Customer Service Representative, you will be responsible for providing exceptional customer service to our commercial and public sector clients. You will be the primary point of contact for customers, handling inbound and outbound contacts in a courteous, timely, and professional manner.

Key Responsibilities:

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications:

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

Compensation and Benefits:

MCI Careers offers a competitive compensation package, including a starting hourly rate of $12.10 - $13.75, paid time off, paid holidays, and paid training opportunities. Regular daily, weekly, and monthly incentives are also part of the overall compensation package. Employees are eligible to opt for our MEC medical plan after 30 days of employment. Benefits options and plans vary slightly by location.

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment:

  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation:

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity Employer:

MCI and its subsidiaries are equal opportunity employers and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. We do not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

  • Customer Service Representative

    3 weeks ago

    Las Cruces, New Mexico, United States MCI, LC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to...

  • Customer Service Representative

    1 week ago

    Las Cruces, New Mexico, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    1 week ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...

  • Customer Service Representative

    1 month ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and ensuring customer satisfaction.Key Responsibilities:Respond...

  • Customer Service Representative

    1 week ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeAre you a customer service enthusiast looking for a challenging and rewarding role? Do you have excellent communication skills and a passion for helping others? We are seeking a Customer Service Representative to join our team at MCI Careers!Job Summary: As a Customer Service Representative, you will be responsible...

  • Customer Service Representative

    1 week ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Key...

  • Customer Service Representative

    1 week ago

    Las Cruces, New Mexico, United States MCI Military Recruitment Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat. You will be the primary point...

  • Customer Service Representative

    3 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeAt MCI Careers, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    1 week ago

    Las Cruces, New Mexico, United States Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    1 week ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeAre you looking for a challenging and rewarding career in customer service? Do you have excellent communication skills and a passion for helping others? We are seeking a Customer Service Representative to join our team at MCI Careers!Job Summary: As a Customer Service Representative, you will be responsible for...

  • Customer Service Representative

    1 week ago

    Las Cruces, New Mexico, United States Mass Markets Full time

    Customer Service RepresentativeAt Mass Markets, we're seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Responsibilities:Handle inbound and outbound customer contacts...

  • Customer Service Representative

    4 days ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and selling our products and services.Key...

  • Customer Service Representative

    3 weeks ago

    Las Cruces, New Mexico, United States MCI, LC Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and...

  • Customer Service Representative

    1 week ago

    Las Cruces, New Mexico, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Handle...

  • Customer Service Representative

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    4 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience.Key...

  • Customer Service Representative

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    3 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Job Summary:The Customer Service Representative will be...

  • Customer Service Representative

    3 weeks ago

    Las Cruces, New Mexico, United States Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Mass Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, resolving issues, and ensuring a positive experience...