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Customer Service Representative

1 month ago

Las Cruces, New Mexico, United States MCI Careers Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Collaborate with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction and retention targets

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Availability to work a variety of shifts, including evenings and weekends

What We Offer:

  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training program
  • Fun and dynamic work environment

How to Apply:

Apply online at [insert link] or in person at our office location.