Customer Service Manager

4 weeks ago


Kirkland, Washington, United States Grace Roberts - State Farm Agent Full time
Job OverviewAs a Customer Service Manager with Grace Roberts - State Farm Agent, you will play a key role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have opportunities to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of our community members.

We are seeking a customer-focused and empathetic team member who can lead our customer service team and daily operations. The ideal candidate will have 5+ years of experience in customer service, with 2+ years in a managerial role, and possess strong leadership and organizational skills. Excellent communication and problem-solving abilities are also essential for success in this role.

Responsibilities:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.


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