Customer Accounts Associate

1 week ago


Kirkland, Washington, United States City of Kirkland, WA Full time
Job Summary

The City of Kirkland is seeking a highly skilled Customer Accounts Associate to join our team. As a key member of our Finance Department, you will be responsible for performing central cash receipting, utility billing support, sales and collection service activities, and providing general information to the public.

Key Responsibilities
  • Performing cashiering duties, including receiving and receipting moneys, and reconciling daily cash receipts against computer reports.
  • Providing backup support for other Customer Accounts positions, including assisting with utility billing and cemetery services.
  • Serving as the receptionist for the Finance Department, answering calls, taking messages, directing visitors, and receiving bid documents.
  • Preparing computer-generated receipts for customers and other City departments, and reconciling daily bank deposits.
  • Administering the senior discount program and bankruptcies for utility billing, and maintaining files, documents, and reports according to audit and legal retention requirements.
Requirements
  • High School Diploma or General Equivalency Diploma (GED) and two years post high school training or experience in accounting support, customer service, and cash handling.
  • Intermediate computer and spreadsheet skills, and accurate 10-key calculator skills.
  • Excellent math skills and experience with general office equipment and procedures.
  • Strong oral and written communication skills, and the ability to work effectively with staff, the public, and manage multiple tasks.
Benefits
  • Competitive wages and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for career advancement and professional development.
  • A supportive and inclusive work environment.


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