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Prepared Foods Trainer

1 month ago

Kirkland, Washington, United States Metropolitan Market Full time
Job Summary:

As a key member of our Prepared Foods Department, this position is responsible for training all department team members in customer service, product preparation, food safety, quality control, and merchandising. This role requires exceptional leadership skills, a strong understanding of customer journey, and the ability to train team members on effective greeting techniques, product recommendations, and customer expectations.

Key Responsibilities:
  • Demonstrate exceptional leadership in customer service in all areas of the Prepared Foods Department.
  • Use understanding of customer journey to train team members on identifying opportunities for interaction, service, and accommodations.
  • Teach team members effective greeting techniques, how to customize approach, ask questions to determine needs, utilize active listening skills, make product recommendations, and exceed customer expectations.
  • Work with team members to ensure customer service expectations are consistently achieved.
  • Ensure team members are trained to adhere to all food safety and sanitation requirements.
  • Train team members on effectively completing projects, tasks, and activities in the most efficient manner.
  • Educate team members on product knowledge; foster a positive learning environment by encouraging team members to sample products, ask questions, and provide product information to be used in assisting customers.
  • Train team members to follow food preparation guidelines including quality, freshness, and portion control.
  • Instruct team members on department display and merchandising standards including signage.
  • Assist department leadership with new program and policy rollouts; ensure team members are familiar with new processes and procedures.
  • Provide regular feedback to team members in-training and give input to Prepared Foods Team Leader identifying strengths and areas of opportunity for continued development.
Requirements:
  • Minimum one year food service experience within company strongly preferred.
  • Ability to work various shifts to accommodate training needs.
  • Demonstrate an interest in learning; possess a strong interest in food and related products.
  • Must possess a minimum of one year of customer service experience.
  • Ability to prioritize multiple tasks simultaneously and produce quality output while working within deadlines a must. Sense of urgency required. Excellent time management and organizational skills.
  • Demonstrate a high level of self-motivation; take initiative; problem solve.
  • Possess knowledge of food safety and HACCP/department of health guidelines, and inventory/portion control.
  • Successful experience with food merchandising and display preferred.
  • Possess adequate product information with a proven history of using knowledge to best service customers. Demonstrate comprehensive knowledge and understanding of food, including ingredients, applications, pronunciations, and culinary skills. Possess a genuine passion for food.
  • Proven success as a team member; demonstrated ability to work well with diverse groups of people.
  • Strong interpersonal and oral communication skills required.
What We Offer:
  • Competitive pay
  • 20% team member discount
  • Medical, dental, vision insurance (very low cost to team members)
  • Health savings accounts (subject to qualified medical plans)
  • Flexible spending arrangements (subject to qualified medical plans)
  • Company-funded disability and life insurance
  • Employee Assistance Program available to all team members
  • Retirement plans available to all team members
  • Generous paid time off benefits
  • Sick/safe leave provided consistent with local and state requirements
  • Reduced cost ORCA Card program for King County team members
  • Education support
  • Career development opportunities
  • Wage/salary range: $22.00 - $26.00

The specific programs and options available to any given team member are dependent upon eligibility factors such as position, date of hire, work location, and terms of applicable collective bargaining agreements.

Employment may be dependent upon successful background check and reference checks. All store employees must have a valid Washington State Food Workers Card to begin work.

Equal Employment Opportunity (EEO): It is the policy of Metropolitan Market, LLC that all employees and applicants be afforded equal opportunities in employment without regard to race, color, sex (including gender identity and gender stereotypes), national origin, religion, disability, or retaliation for engaging in an EEO protected activity. The Company prohibits discrimination or harassment based on any of these categories, as well as on age, genetic information, sexual orientation, marital status, status as a parent, military service, or any other bases protected under applicable local, state, or federal law.