Customer Service Representative

1 month ago


Kirkland, Washington, United States Grace Roberts - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Grace Roberts - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for our valued clients.

Key Responsibilities
  • Provide personalized assistance to customers, addressing their inquiries and requests with professionalism and accuracy.
  • Build strong relationships with customers by understanding their needs and offering tailored solutions.
  • Proactively identify opportunities to promote additional services and products that benefit our customers.
  • Maintain a thorough understanding of State Farm's offerings and systems to ensure quick and effective problem resolution.
  • Collaborate with team members to improve processes and deliver a consistent customer experience.
What We Offer
  • Paid Property & Casualty and Life & Health licenses: We invest in your professional development by covering the costs of essential licenses.
  • Salary plus commission/bonus: Enjoy a competitive base salary with additional earning potential through performance-based incentives.
  • Paid time off: Take advantage of vacation and personal/sick days to recharge and stay balanced.
  • Flexible hours: We understand the importance of work-life balance and offer flexibility to help you achieve it.
  • Career growth opportunities: We support your professional development with continuous learning and advancement within our agency.
  • A positive and inclusive work environment that encourages innovation and rewards hard work.
Requirements
  • Ambition: You are goal-oriented and excited to grow your career with our agency.
  • Drive: You consistently go above and beyond to meet and exceed customer expectations.
  • Motivation: You're a self-starter who thrives in a fast-paced, dynamic environment.
  • Strong communication skills: You can clearly and effectively engage with customers and coworkers.
  • Empathy and patience: You understand that every customer interaction is unique and take the time to listen and offer solutions that truly help.
  • Ability to multi-task and manage time effectively.
  • Prior experience in customer service or sales is a plus but not required.


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