Customer Service Representative

2 weeks ago


Morrisville, North Carolina, United States Icon Protection Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Icon Protection. As a key member of our customer care team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Build and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized service.
  • Process customer sales orders, backorders, and pick tickets accurately and efficiently.
  • Make recommendations to customers to optimize product mix and increase sales in orders, including suggestive selling and upselling of add-on items.
  • Partner with sales, marketing, purchasing, production, and shipping/receiving teams to ensure seamless customer service and support.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving skills, with the ability to analyze and resolve customer issues in a timely and effective manner.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Proficiency in using Microsoft Office Suite applications, with experience in customer service software a plus.
What We Offer

As a Customer Service Representative at Icon Protection, you will have the opportunity to work with a dynamic and customer-focused team, providing exceptional service to our customers and driving business growth. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.



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