Retail Operations Manager
2 weeks ago
Pilot Company stands as a premier network of travel centers, employing over 30,000 individuals across more than 750 retail and fueling locations throughout 44 states and six Canadian provinces. Our energy and logistics division is recognized as a leading supplier of fuel, operating one of the largest tanker fleets and delivering essential services to oil operations in the busiest regions of our nation. Pilot Company is committed to a diverse portfolio of brands, showcasing expertise in supply chain management, retail operations, logistics, technology, construction, maintenance, human resources, finance, and marketing.
Founded in 1958 by Jim A. Haslam II and currently under the leadership of CEO Adam Wright, we uphold our founding values and a people-first culture, dedicated to community engagement and service.
We are an equal opportunity employer, welcoming applicants from all backgrounds without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Position Summary
Pilot Flying J is in search of a skilled Retail Operations Manager to lead our bustling retail establishments. In this role, you will be accountable for the development and implementation of business strategies for travel centers and dining facilities, aimed at meeting established performance standards, sales targets, and enhancing customer satisfaction.
The Retail Operations Manager will also be responsible for:
- Meeting and exceeding customer expectations
- Conducting regular team meetings
- Maintaining strong vendor partnerships
Key responsibilities include:
- Driving sales growth
- Managing team performance
- Overseeing inventory management
- Delivering exceptional customer service
- Conducting profit and loss analysis
Candidate Requirements
To excel as a Retail Operations Manager, you must demonstrate integrity and accountability in your managerial approach, along with strong leadership capabilities. A flexible schedule, including nights, weekends, and holidays, is essential.
Additional qualifications include:
- 2-3 years of management experience in retail, food service, grocery, or similar industries with a focus on financial outcomes
- Proven experience in high-volume retail management with profit and loss responsibility
- Ability to foster a customer-centric culture
- Fuel Discounts
- Comprehensive Medical, Dental, and Vision Plans
- 401(k) Retirement Plan
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Work Schedule
- Weekly Pay
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