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Customer Service Representative

2 months ago

Lathrop, California, United States Pratt Retail Specialties Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Pratt Retail Specialties. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns via phone, email, and in-person interactions.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Maintain accurate and up-to-date records of customer interactions and issues.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Stay up-to-date on company policies, procedures, and products to provide accurate information to customers.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum 2 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office and customer relationship management software.
Preferred Qualifications
  • Experience working in a manufacturing environment.
  • Computer data-entry experience.
  • Experience in the corrugated box industry.
Working Conditions

The Customer Service Representative will work in a fast-paced and dynamic environment, with frequent interactions with customers, internal teams, and management. The ideal candidate will be able to work effectively in a team environment, prioritize tasks, and maintain a high level of accuracy and attention to detail.

Performance Measurements

The performance of the Customer Service Representative will be measured based on the following key performance indicators:

  • Customer satisfaction ratings.
  • Resolution rate of customer complaints and issues.
  • Accuracy and timeliness of customer responses.
  • Collaboration and communication with internal teams.