Medical Customer Service Representative

2 weeks ago


Wausau, Wisconsin, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our Plasma Donation Center, you will play a critical role in ensuring the safety and satisfaction of our donors.

Key Responsibilities
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Use our Donor Information System to prepare donor charts and maintain accurate records
  • Coordinate donor compensation and identify opportunities for continuous improvement
  • Provide exceptional customer service, answering phones and greeting donors
What You Bring
  • High school diploma or equivalent
  • Ability to work evenings, weekends, and holidays
  • Physical stamina to stand for long periods and lift up to 32 pounds
  • Excellent communication and interpersonal skills
What We Offer
  • A competitive starting hourly wage of $16.00
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) plan and company match
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Tuition reimbursement program
  • Paid volunteer time off
  • Company holidays and well-being benefits
About BioLife

BioLife is a patient-focused company that is committed to providing better health and a brighter future to people around the world. We are a global leader in the development and manufacturing of plasma-derived therapies, and we are proud to be a part of the Takeda family of companies.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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