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Medical Customer Service Representative

2 months ago

Wausau, Wisconsin, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a vital role in ensuring the safety and satisfaction of our donors.

Key Responsibilities
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Answer phones and greet donors, ensuring a positive and welcoming experience
  • Use our Donor Information System to prepare donor charts and maintain accurate records
  • Coordinate donor compensation and identify opportunities for continuous improvement
  • Work a variety of shifts, including evenings, weekends, and holidays
Requirements
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Ability to lift up to 5 lbs. and occasional lifting of materials up to 32 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • 1 or more years minimum experience working in a customer or patient-facing role
What We Offer

At BioLife Plasma Services, we are committed to providing a supportive and inclusive work environment. Our comprehensive benefits package includes medical, dental, vision insurance, a 401(k) plan, and company match. We also offer paid vacation time, sick leave, and holidays. Our team is dedicated to making a difference in the lives of our donors and patients, and we are excited to have you join us on this journey.

Equal Employment Opportunity

BioLife Plasma Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment, and where all employees feel valued and respected.