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Customer Service Representative
2 months ago
Harrison Gray Search and Consulting LLC is seeking a highly skilled Customer Service Representative to join our team in Wausau, Wisconsin. Our client is a leading independent insurance agency in Wisconsin, and we are looking for a professional to provide exceptional service to our clients.
Key Responsibilities:- Work with the account manager to prepare proposals and answer incoming phone calls.
- Greet and direct insurance office visitors, enter change requests and endorsements, and maintain our agency management system with current information.
- Manage new business, renewals, cancellations, and endorsement requests.
- Prepare various documents such as certificates, binders, and surety bonds.
- Manage Motor Vehicle Report (MVR) requests and trucking certificates.
- Administer requests for changes and endorsements.
- Answer phone calls, greet visitors, and provide assistance.
- Act as a backup for front desk duties when needed.
- High School diploma or equivalent required. Associates or Bachelors degree preferred.
- Work experience required to perform this job satisfactorily is typically acquired through a minimum of one-year insurance industry experience in personal lines.
- Full-Time
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life insurance
- Flexible Spending Accounts
- Short and Long Term Disability
- Accident and Critical Illness Insurance
- Long Term Care Insurance
- Identity Theft Protection
- Paid Holidays
- Paid Time Off
- 401K Plan
