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Customer Service Representative
2 months ago
**Job Summary**
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Werner Electric Supply. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.
**Key Responsibilities**
* Provide timely and professional responses to customer inquiries and requests via phone, email, and other communication channels.
* Build and maintain strong relationships with customers to understand their needs and preferences.
* Collaborate with internal teams, including sales, purchasing, and product management, to resolve customer issues and drive sales growth.
* Develop and implement strategies to improve customer satisfaction and loyalty.
* Analyze customer feedback and data to identify trends and areas for improvement.
* Stay up-to-date on industry trends, products, and services to provide expert advice to customers.
**Requirements**
* 3-5 years of experience in customer service or sales.
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize multiple tasks.
* High school diploma or equivalent required; associate's degree in a related field preferred.
* Microsoft Office proficiency required.
**What We Offer**
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
**About Werner Electric Supply**
Werner Electric Supply is a leading distributor of electrical products and services. We are committed to providing exceptional customer service and building strong relationships with our customers. We are an equal opportunity employer and welcome applications from diverse candidates.
