Customer Care Representative

3 weeks ago

Hartford, Connecticut, United States Lifeway Mobility Holdings LLC Full time
Customer Care Coordinator Job Description

Lifeway Mobility Holdings LLC is seeking a highly motivated and customer-focused Customer Care Coordinator to join our team in Hartford, CT.

Key Responsibilities:
  • Lead Outreach: Initiate outbound calls and emails to engage with potential customers and evaluate leads to ensure they meet the criteria for our mobility solutions.
  • Qualification: Gather essential information to facilitate the sales process and efficiently manage and organize appointments for the sales team.
  • Communication Skills: Clearly and persuasively communicate the value proposition of mobility solutions to customers, overcoming objections and building interest.
  • Database Management: Keep accurate records of all interactions in our CRM system and update lead information as needed with accuracy.
  • Follow-up: Follow a systematic follow-up process to nurture leads and convert prospects into scheduled appointments.
  • Collaboration: Work closely with the sales team and local branch to provide them with relevant information about scheduled appointments and ensure a smooth transition.
Requirements:
  • At least two years proven experience in a similar role, preferably in a sales or business development environment.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Familiarity with CRM software and proficiency in Microsoft Office Suite.
  • Ability to work independently and as part of a collaborative team.
  • Goal-oriented mindset with a focus on achieving and exceeding targets.
Benefits:
  • Comprehensive benefits package including medical, dental, vision, 401k, employer-paid life and LTD insurance.
  • Opportunity to grow and develop your career with ongoing training and support.
  • 7 paid holidays and three weeks of PTO.

Lifeway Mobility Holdings LLC is an Equal Opportunity Employer. Apply now to be a part of our team and contribute to our mission of enabling individuals with accessibility needs to remain in their own homes.

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