Customer Service Representative
5 hours ago
Are you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you
About the RoleAs a Customer Service Representative/Administrative Assistant at FASTSIGNS, you will be the initial point of contact for our customers, providing exceptional service and support to ensure their needs are met. You will work closely with our team to build long-lasting relationships with our customers, turning prospects into loyal clients.
Responsibilities- Provide exceptional customer service through various channels, including email, phone, and in-person interactions.
- Develop and maintain a database of qualified leads through referrals, telephone canvassing, and direct mail.
- Consult with customers to determine project needs and solutions, making recommendations and providing quotes as needed.
- Prepare estimates and establish/maintain estimate follow-up procedures.
- Communicate with customers on order status and changes to the production schedule.
- Execute a variety of marketing functions, including in-center database mailings, thank you cards, and call-mail-call programs.
- Maintain an attractive retail environment, ensuring the center is clean, organized, and functional.
- Support the center Franchisee or Center Manager as needed with reports, close-out, invoices, and daily, weekly, and monthly paperwork.
- Prepare status reports, including activity, closings, follow-up, and adherence to goals for weekly sales meetings.
- Assist in the implementation of company marketing plans as needed.
- Perform market research, competitive shops, and customer surveys.
- Identify and resolve customer satisfaction issues.
- Establish and maintain effective team relationships with all support departments.
- Adhere to all company policies, procedures, and business ethics codes.
At FASTSIGNS, we offer a competitive hourly rate of $16.00 - $18.00 per hour, as well as ongoing training opportunities to help you grow your skills and advance your career. We are a dynamic and fast-paced company with a large network of independently owned locations, offering a unique and exciting work environment.
If you are a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this exciting opportunity. Learn more about our company culture and values by exploring our website and social media channels.
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