Customer Service Lead
3 days ago
We are seeking a highly skilled and experienced Customer Service Lead to join our team at FedEx Office. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences, managing production flow, and providing leadership to team members.
Key Responsibilities- Customer Service: Provide friendly, polite, and expert service to all customers, ensuring their needs are met and exceeded.
- Production Management: Manage production flow to ensure all production orders are completed on time and to the highest quality standards.
- Leadership: Provide guidance and support to team members, helping them to develop their skills and knowledge.
- Operations: Coordinate pick-up and delivery of customer orders, manage inventory, and maintain a clean and organized store environment.
- Education: High school diploma or equivalent required.
- Experience: 2+ years of specialized experience in customer service, retail operations, or a related field.
- Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong leadership skills.
We offer a competitive hourly rate of $23.50, a comprehensive benefits package, and opportunities for professional growth and development.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, or any other protected characteristic.
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Customer Service Lead
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