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Marketing & Customer Service Representative

2 months ago


Bellevue, Washington, United States Instep Management Group Full time

About Instep Management Group

Instep Management Group is a dynamic and growing company that thrives on its team-based environment. We are seeking a highly motivated and results-driven Marketing & Customer Service Associate to join our team.

Job Summary

The Marketing & Customer Service Associate will work closely with our experienced Marketing & Customer Service team to drive business growth and customer satisfaction. This role will involve researching and staying up-to-date on industry trends, networking with other professionals, and participating in ongoing training and development programs.

Key Responsibilities

  • Market Research and Analysis
    • Conduct thorough research on assigned businesses and stay current on competitor activity to maintain our market lead.
    • Familiarize yourself with each territory assigned to gain confidence in the demographics and potential new customer base.
  • Client Engagement and Relationship Building
    • Qualify provided leads by engaging with them and understanding their needs.
    • Engage in active listening with customers to clarify information and assess potential needs.
    • Follow up with thoughtful product and service recommendations and thoroughly explain solutions and processes.
  • Networking and Professional Development
    • Continuously network with other top Marketing & Customer Service Associates and Managers to expand your knowledge base.
    • Invest time outside of work to strengthen your leadership, customer service, and management skills.

Requirements

  • 1-2 years of experience in the customer service, marketing, and/or sales industry.
  • Strong negotiation and conversational skills, with the ability to interact with a diverse group of customers.
  • An inherent sense of optimism and resilience.
  • A dedication to your own professional growth and a willingness to set higher goals for yourself.

What We Offer

Instep Management Group offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.