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Marketing & Customer Service Representative
2 months ago
About Instep Management Group
Instep Management Group is a dynamic and growing company that thrives on its team-based environment. We are seeking a highly motivated and results-driven Marketing & Customer Service Associate to join our team.
Job Summary
The Marketing & Customer Service Associate will work closely with our experienced Marketing & Customer Service team to drive business growth and customer satisfaction. This role will involve researching and staying up-to-date on industry trends, networking with other professionals, and participating in ongoing training and development programs.
Key Responsibilities
- Market Research and Analysis
- Conduct thorough research on assigned businesses and stay current on competitor activity to maintain our market lead.
- Familiarize yourself with each territory assigned to gain confidence in the demographics and potential new customer base.
- Client Engagement and Relationship Building
- Qualify provided leads by engaging with them and understanding their needs.
- Engage in active listening with customers to clarify information and assess potential needs.
- Follow up with thoughtful product and service recommendations and thoroughly explain solutions and processes.
- Networking and Professional Development
- Continuously network with other top Marketing & Customer Service Associates and Managers to expand your knowledge base.
- Invest time outside of work to strengthen your leadership, customer service, and management skills.
Requirements
- 1-2 years of experience in the customer service, marketing, and/or sales industry.
- Strong negotiation and conversational skills, with the ability to interact with a diverse group of customers.
- An inherent sense of optimism and resilience.
- A dedication to your own professional growth and a willingness to set higher goals for yourself.
What We Offer
Instep Management Group offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.