Customer Service Representative

4 days ago


Bellevue, Washington, United States PoolCorp Full time

Job Summary

The Customer Service Representative (CSR) is a key member of our sales team, responsible for empowering our customers to build, manage, and grow successful businesses. As a CSR, you will be the primary point of contact for customers, providing exceptional service and support to meet their needs.

Key Responsibilities:

  • Customer Engagement: Greet customers, listen to their needs, and provide recommendations to improve their business operations.
  • Sales Support: Collaborate with team members to sell Horizon's value and provide customers with the best service and experience possible.
  • Order Fulfillment: Prepare sales orders, assist customers in selecting and loading merchandise, and ensure timely delivery.
  • Follow-up and Resolution: Make follow-up calls to potential and existing customers to introduce opportunities and resolve any issues or complaints.
  • Store Maintenance: Maintain a clean, well-organized, and well-stocked sales center, and assist with receiving, shipping, and general warehouse duties.

Requirements:

  • Customer-Focused: Strong customer-service attitude, self-motivated, and detail-oriented personality.
  • Business Acumen: Understands business operations, communicates clearly, and thinks critically to identify solutions to problems.
  • Team Player: Cooperative, dependable, and a good team player with good computer and record-keeping skills.
  • Physical Demands: Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.

Preferred Qualifications:

  • Education: High school diploma or GED.
  • Language Skills: Bilingual (English/Spanish) a plus.
  • Industry Experience: Irrigation experience is a huge plus, and knowledge in other landscape products is helpful.

About Us:

Horizon Distributors, Inc. (Horizon) is a leading distributor of landscape and irrigation products, serving the needs of professional landscape contractors. As a subsidiary of POOLCORP, we offer the convenience and buying power of a national company with the personalized service and attention to detail of a local store.

Why Work with Us:

At Horizon, our people are our priority. We offer a comprehensive benefits package, including medical, dental, and vision care, company-paid life and long-term disability insurance, and a 401(k) with company match. We also offer continuous learning opportunities, tuition reimbursement, and a competitive compensation package.



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