Customer Service Lead

3 days ago


Bellevue, Washington, United States FedEx Full time
Job Summary

The Lead Retail Customer Service Associate is a key member of our team, responsible for delivering exceptional customer experiences and ensuring the smooth operation of our retail store. This role requires a strong understanding of our products and services, as well as excellent communication and leadership skills.

Key Responsibilities
  • Provide expert customer service, answering questions and resolving issues in a timely and professional manner
  • Manage production flow, ensuring all orders are completed accurately and on time
  • Take customer orders, provide pricing information, and recommend FedEx Office products and services
  • Operate complex equipment, including digital imaging and finishing services
  • Lead and train team members, providing guidance and support as needed
  • Coordinate shipping and logistics, including pick-up and delivery of customer orders
  • Assist with financial reporting and complete required paperwork
Requirements
  • High school diploma or equivalent education
  • 2+ years of specialized experience
  • Excellent verbal and written communication skills
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds


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