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Customer Service Supervisor

2 months ago

Bellevue, Washington, United States The Bartell Drug Company Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Supervisor to join our team at The Bartell Drug Company. As a Customer Service Supervisor, you will be responsible for leading a team of Store Associates and contributing to the overall success of our retail operations.

Key Responsibilities
  • Supervise and assist Store Associates with daily operational tasks, ensuring a high level of customer satisfaction and store efficiency.
  • Assist customers with their shopping needs and transactions, providing exceptional customer service and resolving any issues that may arise.
  • Tend to merchandising tasks, including plan-o-gram execution and visual merchandising, to maintain a visually appealing store environment.
  • Perform proper receiving and stocking procedures, ensuring accurate inventory levels and efficient stockroom operations.
  • Count and reconcile cash register drawers, prepare deposits, and order change from the bank, maintaining accurate financial records.
  • Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule, maintaining a high level of product freshness and quality.
  • Maintain a safe, clean, and pleasing environment for customers and associates, adhering to company standards and regulations.
  • Design a monthly schedule and assign work to foster an efficient and effective workflow, ensuring optimal store performance.
Requirements
  • H.S. Diploma or General Education Degree (GED) required.
  • At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What We Offer

In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, paid time off, and 401K matching. We are committed to providing a positive and supportive work environment that fosters personal growth and career development.