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Client Support Specialist/Service Coordinator

2 months ago

Seattle, Washington, United States Pacific Office Automation Full time
Join Our Team at Pacific Office Automation
At Pacific Office Automation, we are committed to providing exceptional career opportunities as we continue to expand our presence in the document imaging and technology sector.

About Us
As one of the largest independently-owned dealers in the nation, we have established a strong reputation since our inception in 1976. With over thirty branches across ten western states, we pride ourselves on our relationships with leading manufacturers such as Canon, Sharp, and HP.

Position Overview
We are currently looking for a motivated and detail-oriented Client Support Specialist/Service Coordinator to join our Seattle office. This entry-level role is ideal for individuals who possess strong problem-solving abilities and excellent communication skills.

Key Responsibilities
- Handle incoming support inquiries
- Generate support tickets for customer requests
- Identify and escalate issues to the Helpdesk team
- Maintain accurate documentation of all interactions
- Utilize basic computer applications effectively
- Communicate efficiently with customers, technicians, and sales personnel
- Schedule service appointments
- Achieve monthly service performance targets
- Monitor and report trends in customer inquiries
- Direct calls to the appropriate resources

Qualifications
- No prior experience required; we provide comprehensive training
- Familiarity with IT ticketing systems is advantageous
- Experience with Unified Communications for business
- Strong verbal communication and active listening skills
- Ability to multitask in a dynamic environment
- High attention to detail and excellent organizational skills
- Proficiency in Microsoft Word and Excel
- Bilingual candidates are encouraged to apply

Compensation and Benefits
- Competitive hourly wage of $19-24
- Opportunities for advancement into leadership roles
- Comprehensive medical, dental, vision, and life insurance plans
- Matched 401k retirement plan
- Flexible spending accounts (FSA) and health savings accounts (HSA)

Our Commitment to Diversity
Pacific Office Automation is an equal opportunity employer. We value diversity and strive to create an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, sexual orientation, age, religion, veteran status, or any other characteristic protected by law.