Client Services Coordinator

1 month ago

Seattle, Washington, United States LIFELONG HEALTH FOR ALL Full time
Job Summary

The Client Services Coordinator plays a vital role in the workflow and service delivery for our clients, community partners, vendors, and public. This position is the front-line customer service for all individuals accessing our Lifelong office and will assist with both client access to services and operational functions.

This is a full-time, non-exempt, union, regular position that requires a high level of organization, communication, and teamwork skills. The ideal candidate will be comfortable working with individuals from diverse backgrounds and will have a strong ability to adapt to changing priorities and manage office workflow.

Key Responsibilities
  • Answer main office phone line, transfer calls, process office mail and faxes.
  • Assist clients, vendors, and the public in learning about and accessing agency services.
  • Accept and track both internal and external referrals for agency services.
  • Collect client's eligibility documentation, scan to client files and update database.
  • Keep all common areas tidy and welcoming, assist with preparing for office events.
  • Manage front lobby, greet all visitors, and announce arrivals to staff.
  • Escort visitors and community members to appropriate work areas within office.
  • Assist staff with the distribution of supportive services, such as medical transportation, food, and other items.
  • Work with clients, case managers, and medical providers to reduce medical expenses and expand the network of contracted EIP providers.
Requirements
  • High School graduate or equivalent work experience and education.
  • Previous experience in healthcare services office, advocacy organization or related employment.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility and adaptability.
  • Working knowledge of Microsoft Word and Excel and experienced in database entry and electronic document storage with a high level of accuracy.
Work Environment

The position is in an office setting in either Bellingham, Everett, or Seattle. The position requires a lot of time sitting at a desk and working on a computer; and it also requires the ability to lift up to 15 lbs.

All staff are currently required to use personal protective equipment to prevent exposure to COVID-19, and proof of full COVID-19 vaccination is required upon hiring.

EEO Statement

Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do.

We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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