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Building Materials Sales Coordinator

2 months ago

Richmond, Indiana, United States Gillman Home Center Full time
Job Description

The Sales Coordinator will assist the Outside Sales Representative and help customers and contractors with any project needs. This position will report to our store location.

Key Responsibilities:
  • Customer Service: Provide excellent service to customers, treat all team members, vendors, and customers with courtesy and respect, greet and assist customers in a positive, approachable manner, answer questions and resolve customer concerns, advise customers on solutions to projects and problems, offer solutions with add-on sales when appropriate.
  • Product Knowledge: Become well-educated in the product lines available to Gillman Home Center, seek continued education on changes to available product lines, stay educated on industry trends.
  • Administrative Tasks: Assist Outside Sales Representative with entering orders, creating special orders, billing out customers, completing basic project estimates, utilize various software to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, business, outbuildings, and additions.
  • Communication: Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations, thoroughly explain orders to customers, require their sign-off before placing any purchase orders.
  • Order Management: Order product in correct color, size, and quantity from the vendor, immediately inform vendor and Sales Manager of discrepancies or other issues with orders, process returns to vendors and follow up to ensure credits are issued.
  • Financial Tasks: Ensure that all product is invoiced before leaving the store, research credits, returns, and late payments as needed.
  • Customer Follow-up: Follow-up with customer from quote to project completion.
  • Problem Resolution: Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
  • Additional Tasks: Perform any necessary customer service tasks, including but not limited to, cutting keys, filling propane, running register, assisting with rental transactions, etc., perform necessary tasks, including but not limited to, answering the telephone, stocking and recovering inventory around the lumber desk area, clean and organize the lumber desk area, etc., help out in other departments as necessary.
  • Point of Sale Services: Provide services to customers at point of sale, including but not limited to, running register, bagging items, assist with loading products, answering inquiries, etc.
  • Safety and Compliance: Ensure a safe working environment, maintain situational awareness, identify and report any safety issues or concerns to management, follow all company policies and procedures.