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Customer Service Ambassador

2 months ago

Cerritos, California, United States Sandbox VR Full time

**Job Summary:**

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Guide at one of our retail stores. As a key member of our operations team, you will be responsible for delivering an exceptional experience to our guests, ensuring a safe and fun environment, and providing technical support and troubleshooting.

**Key Responsibilities:**

• Maintain a clean and organized store environment, ensuring a positive experience for our guests

• Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner

• Collaborate with management and other team members to achieve operational goals and objectives

• Participate in training and development programs to enhance technical knowledge and skills

• Assist with troubleshooting technical issues and provide support to guests and team members

• Maintain a safe and secure environment, adhering to company policies and procedures

• Communicate effectively with management and team members, providing updates and feedback on store operations

• Demonstrate a strong work ethic, flexibility, and adaptability in a fast-paced environment

**Requirements:**

• 1+ year of experience in a customer-facing role, preferably in retail or hospitality

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups

• Strong problem-solving and analytical skills, with the ability to troubleshoot technical issues

• Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask

• Physical stamina to stand and walk for long periods, with occasional bending, lifting, and climbing

• Strong close-distance hand-eye coordination and dexterity capabilities

**What We Offer:**

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance