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Service Appointment Coordinator

2 months ago

Bristol, Tennessee, United States Friendship Automotive Full time

At Friendship Automotive, we value our customers as friends and our team members as family. As a leading automotive group in 5 states and 8 cities with 18 locations, we're committed to developing our team's careers in a customer-focused environment. Our award-winning dealership has been recognized as one of the best places to work for 11 years running.

We're seeking a skilled Appointment Coordinator to join our Service Team. The ideal candidate will be friendly, reliable, and able to quickly grasp new concepts.

Key Responsibilities:

  • Respond promptly and professionally to service department inquiries
  • Set customer appointments for service department visits
  • Provide customers with dealership information and answer their questions using established protocols
  • Make customer reminder and follow-up calls to ensure satisfaction
  • Utilize and maintain our Customer Relationship Management system daily

Requirements:

  • Strong focus on delivering exceptional customer service in a fast-paced dealership environment
  • Proficiency in internet and computer applications
  • Excellent written and verbal communication skills
  • Ability to work well in a process-driven environment
  • Attention to detail and organizational skills
  • Availability to work flexible hours, including some Saturdays

Benefits:

  • We offer a comprehensive benefits package, including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and wellness and gym reimbursements.