Service Appointment Coordinator

13 hours ago


Bristol, Tennessee, United States Friendship Automotive Full time

At Friendship Automotive, we're committed to delivering exceptional customer experiences. As an Appointment Coordinator, you'll play a vital role in our Service Team, ensuring seamless interactions with our valued customers.

Key Responsibilities:
  • Respond promptly and professionally to service department phone inquiries
  • Set customer appointments for service department visits
  • Provide customers with dealership information and answer their questions using word tracks or templates
  • Make customer reminder and follow-up calls
  • Utilize and maintain our Customer Relationship Management system daily
Requirements:
  • Strong focus on providing excellent customer service in a fast-paced dealership environment
  • Internet and computer savvy
  • Excellent written and verbal communication skills
  • Ability to work well in a process-driven environment
  • Detail-oriented and organized
  • Available to work flexible hours, including some Saturdays
Benefits:
  • Our comprehensive benefits package includes medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements


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