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Service Operations Specialist

1 month ago

Bristol, Tennessee, United States Bass Pro Shops Full time
Job Title: Service Specialist

Job Summary: We are seeking a highly motivated and detail-oriented Service Specialist to join our team at Bass Pro Shops. As a Service Specialist, you will play a critical role in ensuring a positive customer experience by providing exceptional service and support in all aspects of our Service Department operations.

Key Responsibilities:
  • Customer Service: Provide world-class customer service to ensure a pleasant and productive shopping experience for all customers.
  • Inventory Management: Assist with unit inventory procedures, including pre-delivery inspection (PDI) and delivery orientation.
  • Warranty Repair: Assist customers requiring service or warranty repairs for their boat, motor, trailer, or ATV/UTV.
  • Parts and Accessories Sales: Assist with the sale of parts and accessories.
  • Dealership Management System (DMS) Coordination: Perform various functions within the DMS, including data entry and communication with customers and vendors.
Requirements:
  • Education: High School education or equivalent experience.
  • Skills: Ability to complete simple math calculations, communicate in a friendly and professional manner, and establish and maintain effective working relationships with customers, management, and co-workers.
Benefits:
  • Medical, Dental, and Vision Insurance: Enjoy comprehensive health insurance benefits.
  • 401k Retirement Savings: Take advantage of our 401k retirement savings plan.
  • Paid Holidays and Vacation Time: Enjoy paid holidays and vacation time.
  • Bass Pro Cares Fund: Participate in our Bass Pro Cares Fund, which provides financial assistance to employees in need.

Bass Pro Shops is an Equal Opportunity Employer: We are committed to creating a diverse and inclusive work environment. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations as needed.