Avaya Communications Manager Engineer
3 days ago
We are seeking a highly skilled Avaya Communications Manager Engineer to join our team at INSPYR Solutions. As a key member of our team, you will be responsible for providing technical guidance and advice for the operations and maintenance of our clients' expansive voice networks.
Key Responsibilities- Monitor, manage, and maintain voice call flow traffic across multiple trunk groups connecting to Avaya products and other telecommunication platforms.
- Migrate call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns.
- Manage and maintain a bash script application to assist end users administer their login accounts in hundreds of Avaya and non-Avaya servers.
- Work with our O&M Team and other organizations to troubleshoot and maintain reliable talk paths between voice networks.
- Produce and maintain various eDocuments capturing how to manage and maintain communications within our clients' voice networks.
- Train newer voice engineers on how to perform these tasks.
- Strong technical knowledge and experience with Avaya's product portfolio.
- Technical working knowledge and experience with Communication Manager, Session and System Manager.
- Knowledge and experience with Avaya's Contact Center portfolio.
- Strong analytical and problem-solving skills for design, coordination, and testing of applications.
- Leadership skills to guide and mentor the work of less experienced personnel.
- Good communication skills to communicate with customers, support personnel, and management.
- Ability to work in a team environment.
- High tolerance for stressful situations.
- Bachelor's degree or equivalent years of experience.
- At least 5 years of professional experience in the related field.
We are a national expert in delivering flexible technology and talent solutions. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. We strive for excellence and focus on the human aspect of our business, working seamlessly with our talent and clients to match the right solutions to the right opportunities.
We provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities.
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