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Operations Manager

2 months ago

Washington DC USA, United States Harmonia Holdings Group, LLC Full time
Job Overview

Harmonia Holdings Group, LLC is a leading federal government contractor committed to delivering innovative solutions to our clients. We are seeking an experienced Operations Manager to lead our IT team and ensure the delivery of reliable, secure, and uninterrupted IT services.

Key Responsibilities
  • Team Leadership:
    • Lead and manage a high-performing IT team, including Systems Engineers, System Administrators, and Network Administrators.
    • Foster a collaborative and results-oriented team environment.
    • Develop and mentor team members to ensure their continued growth and success.
  • IT Network Support Services:
    • Oversee the full scope of IT network support services, including network operations, security, maintenance, and upgrades.
    • Implement and maintain robust security protocols to safeguard the Agency's network and data.
    • Ensure uninterrupted service delivery by planning and coordinating system upgrades, patches, and maintenance activities.
  • IT Systems Administration:
    • Oversee the efficient management of IT systems, applications, and content delivery.
    • Implement effective configuration management practices.
    • Plan and execute system upgrades, security patches, and modifications to minimize service disruption and mission impact.
  • Communication and Coordination:
    • Maintain a proactive and retroactive communications program to promptly inform customers of systems changes, upgrades, and maintenance interruptions.
    • Coordinate planned systems maintenance with the Contracting Officer's Representative (COR) and Government Technical Leads.
  • Asset Management:
    • Implement comprehensive asset management functions, including tracking metrics, standard operating procedures, rack elevations, and network diagrams.
    • Ensure all IT hardware and software assets are properly managed, tracked, maintained, and disposed.
  • IT Core Support Services:
    • Provide the full range of IT core support services, including service desk/user support, IT network and infrastructure operations and maintenance, and Service Level Agreements (SLA) adherence.
    • Develop and maintain an IT Service Desk Customer Service Guide.
  • Cloud Technologies and Modernization:
    • Support Agency's priorities in utilizing cloud technologies to enhance capabilities and offerings.
    • Assist in change management and modernization efforts to update the TS/SCI fabric.
  • Continuous Improvement:
    • Drive the evolution of INR technologies to meet the requirements of Agency's analysts and the user Community.
    • Focus on technology development to improve product quality, modernize processes, ensure product reliability, and facilitate rapid dissemination of agency's products.
  • 24/7/365 Operations:
    • Ensure Agency's IT Support Services are operational 24 hours a day, 7 days a week, and 365 days a year.
Qualifications
  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Security + Certification
  • Proven experience in IT operations management, preferably within a government or intelligence environment.
  • Strong leadership and team management skills.
  • Experience with IT systems administration, network and infrastructure operations, and maintenance.
  • Familiarity with cloud technologies and modernization efforts.
  • Excellent communication and coordination skills.
  • Ability to manage multiple priorities and work under pressure.
About Harmonia Holdings Group, LLC

Harmonia Holdings Group, LLC is a dynamic and innovative company that values its employees and provides a supportive work environment. We offer a range of benefits, including competitive compensation, a family-focused culture, and a dynamic, productive work environment. We are committed to fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction.

We are proud to have been recognized for our outstanding work culture, innovative work, and employees who make a difference each day. Some of our recognitions include:

  • Recognized as a Top 20 "Best Place to Work in Virginia"
  • Recipient of Department of Labor's HireVets Gold Medallion
  • Great Place to Work Certification for five years running
  • A Virginia Chamber of Commerce Fantastic 50 company
  • A Northern Virginia Technology Council Tech 100 company
  • Inc. 5000 list of fastest growing companies for eleven years
  • Two-time SBA SBIR Tibbett's Award winner
  • Virginia Values Veterans (V3) Certification

We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Harmonia family. In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits, including:

  • Traditional and HSA-eligible medical insurance plans w/ Wellness Incentives for employees and family
  • 100% employer-paid dental and vision insurance options
  • 100% employer-sponsored STD, LTD, and life insurance
  • Veterans Cohort
  • Gym membership reimbursement
  • 401(k) matching
  • Dollar-for-dollar 501(c)(3) donation matching
  • Flexible-schedules and teleworking options
  • Paid holidays and Flexible Paid Time Off
  • Adoption Expense Reimbursement
  • Paid Parental Leave
  • Professional development and career growth opportunities and paid training days
  • Employer-sponsored Employee Assistance Program for employee and family
  • Team and company-wide events, recognition, and appreciation-- and so much more

Check out our LinkedIn, Facebook, and Instagram to find out a little more about who we are and if we are the right next step for your career.

Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contact