Service Operations Manager

4 days ago


Washington DC USA, United States ITW Full time
Job Summary

This is a challenging and rewarding role that requires a strong background in service operations and a passion for delivering exceptional customer experiences. As a Service Manager, you will be responsible for leading a team of service technicians and ensuring that our customers receive the highest level of service and support.

Key Responsibilities
  • Lead a team of service technicians to ensure timely and efficient completion of service requests
  • Develop and implement service strategies to improve customer satisfaction and loyalty
  • Collaborate with the district manager to achieve business objectives and goals
  • Provide coaching and training to service technicians to improve their skills and knowledge
  • Ensure compliance with company policies and procedures
  • Manage and maintain service vehicles and equipment
Requirements
  • 4+ years of experience in a service operations role, including supervision
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of commercial food equipment and service procedures
  • Valid driver's license
Preferred Qualifications
  • 5-7 years of experience in a field service role
  • Ability to understand financial information, such as margins and labor costs
  • Working knowledge of branch operating systems
  • Customer relations management and sales experience
What We Offer
  • Competitive pay and benefits
  • Opportunities for career growth and development
  • Extensive training and support
  • A safe and healthy work environment

Hobart Service is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a healthy and safe environment for all employees and maintaining a drug-free workplace.



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