Global Customer Experience Expert

3 weeks ago


Round Lake, New York, United States TTEC Full time
About the Job

We are seeking a highly skilled and motivated Global Customer Experience Expert to join our team in Malta, NY. As a key member of our customer experience team, you will be responsible for providing exceptional service to customers through various communication channels.

Job Summary:

You will be responsible for resolving escalated or complex customer concerns, providing accurate and timely information to customers, and conducting research to resolve customer issues and improve overall customer satisfaction.

Key Responsibilities:

  • Resolve escalated or complex customer concerns with empathy and professionalism
  • Provide accurate and timely information to customers via phone, chat, or email
  • Conduct research to resolve customer issues and improve overall customer satisfaction

Requirements:

  • At least 1 year of customer service experience
  • High school diploma or equivalent required
  • Excellent written and verbal communication skills in Spanish-English
  • Computer experience and proficiency in software applications

What We Offer:

  • A competitive salary starting at $19.92 per hour
  • Performance bonus opportunities based on individual and team performance
  • A comprehensive benefits package, including paid time off and wellness programs
  • Ongoing training and development opportunities to enhance your skills and career growth
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