Customer Experience Specialist

2 days ago


Lake Grove, New York, United States Express Full time
Retail Sales Floor Position at Express

We are seeking a reliable and customer-focused individual to join our Express team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for providing an exceptional shopping experience for our customers while assisting with additional tasks such as stocking, cleaning, and maintaining a visually appealing store environment.

The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work well in a fast-paced environment. If you are passionate about delivering outstanding customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.

Estimated Salary: $17.50 - $22.50 per hour

Key Responsibilities:

  • Maintain a clean and organized sales floor, checkout area, and stock room to ensure a safe and inviting shopping experience for customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company standards.
  • Provide a Great Customer Experience by delivering on all aspects of our customer experience model.
  • Process transactions quickly and accurately, reducing customer wait times.
  • Positively resolve customer service-related issues as they arise and escalate further communicate issues and resolutions to Store Management.
  • Drive credit and loyalty programs by explaining benefits and encouraging customers to participate.


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