Customer Experience Specialist
3 weeks ago
**Join Our Team**
We are seeking a dedicated and enthusiastic Customer Experience Specialist to join our team at Express. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with various tasks such as stocking, cleaning, and folding merchandise.
**Key Responsibilities**
- Maintain a safe and inviting store environment for customers and associates.
- Follow company policies and procedures to ensure the safety of all associates and customers.
- Assist with product launch changes according to company SOP.
- Deliver on all aspects of the customer experience model, ensuring a positive and memorable experience for every customer.
- Process transactions quickly and accurately, reducing customer wait times.
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further communicate all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
**Requirements**
- Education: High School or Equivalent
- Years of Experience: 0-2 of relevant job experience - minimum 6 months
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends, and non-business hours
- Meets physical requirements
**Salary Range:** $16.00 - $22.75 per hour
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