Customer Experience Specialist

3 weeks ago


Lake Grove, New York, United States Express Full time

**Join Our Team**

We are seeking a dedicated and enthusiastic Customer Experience Specialist to join our team at Express. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with various tasks such as stocking, cleaning, and folding merchandise.

**Key Responsibilities**

  • Maintain a safe and inviting store environment for customers and associates.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Deliver on all aspects of the customer experience model, ensuring a positive and memorable experience for every customer.
  • Process transactions quickly and accurately, reducing customer wait times.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.

**Requirements**

  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements

**Salary Range:** $16.00 - $22.75 per hour



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