Customer Experience Specialist

3 days ago


Round Lake, New York, United States TTEC Full time
About TTEC

We're a global company dedicated to making customers happy. Our mission is to deliver exceptional customer experiences powered by our combination of humanity and technology.

Since 1982, we've been helping companies build engaged, pleased, and profitable customer experiences.

The Role

This position requires you to work in Malta, NY, as part of our onsite team. You'll be a key member in bringing humanity to business, ensuring that our customers receive the best possible experience.

Responsibilities
  • Answer incoming communications from customers in a timely and professional manner.
  • Conduct research to provide accurate answers and resolve customer issues efficiently.
Requirements
  • At least 1 year of customer service experience.
  • A high school diploma or equivalent.
  • Excellent product or service knowledge.
  • Computer experience is a must.
What We Offer
  • A supportive environment for career growth and development.
  • An inclusive culture and community-minded organization where giving back is encouraged.
  • A base wage starting at $18.92 per hour, plus performance bonus opportunities.
  • A comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives.


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