Service Desk RDM Technician
1 week ago
Job Summary:
Leidos is seeking an experienced Service Desk RDM Technician to join our team in Norfolk, VA. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our clients, resolving complex software and hardware issues, and collaborating with team members to ensure seamless problem resolution.
Key Responsibilities:
- Technical Problem Resolution: Analyze and resolve technical issues independently or in collaboration with team members, utilizing automated information systems and critical thinking skills to quickly understand complex systems.
- Client Support: Provide exceptional support to clients, including fulfilling individual requests for information and training, and instructing users in the use of PCs and networks.
- Task Prioritization and Management: Review incoming requests, sort, code, and prioritize tasks to manage time efficiently and ensure timely resolution of issues.
- Collaboration and Communication: Work effectively with team members, clients, and other stakeholders to resolve issues, provide training, and document solutions.
- Documentation and Knowledge Management: Accurately document issues, troubleshooting steps, and resolutions implemented, and contribute to the development of knowledge management systems.
Requirements:
- Education and Experience: High school education or equivalent and 1-3 years of general experience, or equivalent combination of experience and college-level education.
- Certifications and Qualifications: 8570 certification - CompTIA Security +CE, ability to attain Flank Speed Tier 1.5 qualification within 30 days, and proficiency with Microsoft PowerShell.
- Skills and Abilities: Strong problem-solving skills, advanced knowledge of computer and networking technology, and excellent written and verbal communication skills.
Preferred Qualifications:
- Education and Experience: Bachelor's degree in Computer Science, Engineering, Business, or related IT field, and 2 years of experience on NMCI Service Desk.
- Attendance and Performance: Candidates with fewer than 4 attendance occurrences in a rolling 90-day period and strong metrics in PAR and AHT.
- Proactive Learning and Career Development: Proactive learners who take ownership of their own growth and career development.
Compensation and Benefits:
Leidos offers a competitive salary range of $55k-$58k, as well as a comprehensive benefits package.
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