Customer Service Representative
3 hours ago
We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our dispatch operations team, you will be responsible for overseeing dispatch functions for multiple business units and vehicle types, acting as a liaison between sales, customers, and drivers, and working with drivers to confirm routing and times.
This is an opportunity to have a vital role in our operation, working with a fantastic team to provide safe, on-time, and consistent service to our customers. If you have strong organizational and communication skills, a strong working knowledge of computers, and prior experience in a dispatching and customer service role, we encourage you to apply.
Key Responsibilities:
- Oversee dispatch functions for multiple business units and vehicle types
- Act as a liaison between sales, customers, and drivers
- Work with drivers to confirm routing and times
- Process changes/updates to trips
- Comply with Federal and State DOT requirements
- Organize paperwork and filing
- Utilize dispatch systems for operational purposes
Qualifications:
- Ability to work effectively and well with diverse groups of people, teamwork
- Strong organizational and communication skills, written and verbal
- Possess strong working knowledge of computers and ability to learn new software programs
- Prior experience in a dispatching and customer service role preferred
Benefits:
- Weekly pay
- Dental & Vision Benefits
- Short-term Disability
- Voluntary Life Insurance
- 401(k) Matching Program, with Complimentary Investment Advisor
- Direct Path Complimentary Advisor
- Employee Assistance Program
Opportunities for Growth:
- Opportunity for Paid Holidays
- Competitive Pay Rates
- Opportunity for Wage Increases Annually
- Opportunities for Growth
- Cross-Training
- Employee Referral Bonus Program
We are an Equal Opportunity Employer (EOE).
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