Customer Service Representative

2 days ago

Port Angeles, Washington, United States Global Channel Management Full time
About the Job

We are seeking a highly skilled and experienced French/English Customer Service Rep to join our team at Global Channel Management.

Key Responsibilities:
  • Answer incoming calls and process orders in a timely and efficient manner.
  • Resolve customer complaints and troubleshoot issues to determine the best path for resolution.
  • Document customer interactions and track call types to maintain support service levels and uphold Customer Service standards.
  • Own follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
  • Take inbound phone calls for up to 90% of assigned shift.
Requirements:
  • 1+ year(s) of experience working in customer service, hospitality, or call center environment.
  • Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice.
  • Strong verbal and written communication skills.
  • Demonstrated listening and comprehension skills.
  • A clear team player with strong interpersonal skills.
  • Ability to maintain composure when dealing with difficult customer situations.
  • Excellent time management skills, with the ability to prioritize tasks efficiently.
  • Strong PC skills, including MS Office; Word and Excel.
  • Ability to navigate information systems and internal tools.
Preferred Qualifications:
  • Prior experience in the optical industry.
  • Knowledge of SAP systems.

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