Customer Service Representative French/English
19 hours ago
French/English Customer Service Representative
We are seeking a highly skilled and experienced French/English Customer Service Representative to join our team at Global Channel Management.
Key Responsibilities- Answer incoming calls and process orders with accuracy and efficiency.
- Resolve customer complaints and troubleshoot issues to determine the best path for resolution.
- Document customer interactions and track call types to maintain support service levels and uphold Customer Service standards.
- Own follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
- Take inbound phone calls for up to 90% of assigned shift.
- 1+ year(s) of experience working in customer service, hospitality, or call center environment.
- Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice.
- Strong verbal and written communication skills.
- Demonstrated listening and comprehension skills.
- A clear team player with strong interpersonal skills.
- Ability to maintain composure when dealing with difficult customer situations.
- Excellent time management skills, including the ability to prioritize tasks efficiently.
- Strong PC skills, including MS Office; Word and Excel.
- Ability to navigate information systems and internal tools.
- Prior experience in the optical industry.
- A competitive pay rate of $17.50 for English and $20.00 for French speaking.
- A bill rate of $29.23.
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