Customer Service Representative French/English

19 hours ago


Port Angeles, Washington, United States Global Channel Management Full time
About the Job

French/English Customer Service Representative

We are seeking a highly skilled and experienced French/English Customer Service Representative to join our team at Global Channel Management.

Key Responsibilities
  • Answer incoming calls and process orders with accuracy and efficiency.
  • Resolve customer complaints and troubleshoot issues to determine the best path for resolution.
  • Document customer interactions and track call types to maintain support service levels and uphold Customer Service standards.
  • Own follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
  • Take inbound phone calls for up to 90% of assigned shift.
Requirements
  • 1+ year(s) of experience working in customer service, hospitality, or call center environment.
  • Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice.
  • Strong verbal and written communication skills.
  • Demonstrated listening and comprehension skills.
  • A clear team player with strong interpersonal skills.
  • Ability to maintain composure when dealing with difficult customer situations.
  • Excellent time management skills, including the ability to prioritize tasks efficiently.
  • Strong PC skills, including MS Office; Word and Excel.
  • Ability to navigate information systems and internal tools.
Preferred Qualifications
  • Prior experience in the optical industry.
What We Offer
  • A competitive pay rate of $17.50 for English and $20.00 for French speaking.
  • A bill rate of $29.23.


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