French Customer Service Representative

6 days ago


Port Angeles, Washington, United States Global Channel Management Full time
About the Job

French Customer Service Rep is a key role within Global Channel Management, requiring a strong customer service background and excellent communication skills.

Requirements
  • High school diploma or equivalent
  • 1+ year(s) of experience in customer service, hospitality, or call center environment
  • Excellent telephone etiquette and communication skills
  • Strong verbal and written communication skills
  • Demonstrated listening and comprehension skills
  • Ability to maintain composure in difficult customer situations
  • Excellent time management skills and ability to prioritize tasks
  • Strong PC skills, including MS Office and Excel
  • Ability to navigate information systems and internal tools
Responsibilities
  • Answer incoming calls and process orders
  • Resolve customer complaints and troubleshoot issues
  • Document customer interactions and track call types
  • Maintain support service levels and uphold Customer Service standards
  • Own follow-up with customers regarding order status, shipping status, and stock availability
  • Take inbound phone calls for up to 90% of assigned shift


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