IT Support Specialist

2 days ago


Indianapolis, Indiana, United States Global Channel Management Full time
Job Title: Helpdesk Support

Join our team at Global Channel Management as a Helpdesk Support specialist, where you will play a crucial role in providing technical assistance to our customers.

Key Responsibilities:
  • Provide technical support for computer hardware, software, and network issues, including internet security and data privacy principles.
  • Diagnose and troubleshoot technical issues with end-point devices, peripherals, and advanced knowledge of Microsoft 365 applications.
  • Communicate effectively with customers and other infrastructure teams to resolve technical issues.
  • Stay up-to-date with the latest technology trends and advancements in the field.
Requirements:
  • CompTIA A+ and Apple Certified Support certifications.
  • Microsoft 365 Fundamentals Certification.
  • Basic understanding of multiple operating systems (Windows, Mac, iOS).
  • Excellent technical and non-technical communication skills.
Work Environment:

This is a 100% onsite position, 5 days a week, with occasional travel to other sites within Indianapolis (within a 10-mile radius).

We are looking for a skilled IT Support Technician with expertise in Windows and Macs to join our Workforce Productivity Services team.


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