Contracting Operations Coordinator

6 days ago

Saint Albans, West Virginia, United States Agent Pipeline, Inc. Full time

About Agent Pipeline, Inc.

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At Agent Pipeline, Inc., we are a national insurance marketing organization dedicated to meeting agents where they are and taking them where they want to go. Whether you're new to the industry looking for product knowledge & training, an agent who is ready to grow & develop a team of agents, or a veteran looking for a succession plan: we are here to help you along the way.

We are seeking a highly skilled Contracting Operations Coordinator to join our team. As a Contracting Operations Coordinator, you will support agents, agencies, carrier partners, and internal staff throughout the onboarding process. This role involves answering questions, offering assistance regarding contracting, status checks, and carrier portals, and ensuring a smooth onboarding experience for all stakeholders.

">Job Description">
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  • Document and Process Contracts: Document incoming agent contracts and follow the appropriate workflow for the contracting process. Prepare contracts for submission by scrubbing and collecting missing information.">
  • Agent Communication: Reach out to agents to retrieve missing items necessary to complete the onboarding process. Send contracting links in a timely and accurate manner.">
  • Contract Processing: Process contracts through carrier portals and serve as a subject matter expert on agent contracting. Assist others as needed with contracting processes.">
  • Communication and Documentation: Maintain transparent communication through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication. Document discussions, messages, and actions taken to process requests.">
  • Task Management: Complete all assigned tasks accurately and within the time frame provided by leadership. Communicate with leadership if time frames cannot be met or tasks cannot be completed as assigned. Seek further training if needed to complete tasks.">
  • Customer Support: Provide outstanding customer support and embrace change by demonstrating the ability to learn, grow, and continuously improve.">
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Requirements:

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  • Problem Solving: Identifies and resolves problems in a timely manner; works well in group problem-solving situations.">
  • Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; serves as an example of excellent customer service.">
  • Interpersonal Skills: Focuses on solving conflict without blaming; listens to others without interrupting; remains open to others' ideas and tries new things.">
  • Written Communication: Edits email and written work for spelling and grammar; explains situations in detail, including expected results and next steps; helps train the team to improve written communication.">
  • Teamwork: Balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of the team above personal interests; supports everyone's efforts to succeed.">
  • Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks.">
  • Professionalism: Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.">
  • Attendance/Punctuality: Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.">
  • Dependability: Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.">
  • Initiative: Undertakes self-development activities; seeks increased responsibilities; asks for and offers help when needed.">
  • Ability to read and comprehend simple instructions, short correspondence, and memos.">
  • Ability to write simple correspondence and effectively present information in one-on-one and small group situations.">
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.">
  • Ability to deal with problems involving several concrete variables in standardized situations.">
  • Proficiency in Internet software, Excel Spreadsheet software, and Microsoft Word Processing software.">
  • Willingness to work flexible hours during peak times.">
  • Ability to pass background check and pre-hire drug screening.">
  • Ability to pass monthly OIG and SAM Exclusion List checks.">
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Compensation:

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The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications. Benefits include health, dental, and vision insurance, 401(k) matching, and paid time off.

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About Integrity

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Integrity, LLC is a national insurance marketing organization focused on meeting agents where they are and taking them where they want to go. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike.

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As a leading independent distributor of life, health, and wealth insurance products, we are driven by a singular purpose: to help people protect their life, health, and wealth so they can prepare for the good days ahead.

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We offer a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Our headquarters is located in Dallas, Texas, and we are committed to meeting Americans wherever they are — in person, over the phone or online.

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We are proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.

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We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

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