Patient Access Representative

5 days ago


Warrensville Heights, Ohio, United States Cleveland Clinic Full time
Join Our Team at Cleveland Clinic

Cleveland Clinic is a world-renowned healthcare organization that provides top-quality care to patients 24 hours a day, 7 days a week. Our Main Campus Emergency Department is a critical link to healthcare for our community, the region, and the world.

About the Role

We are seeking a highly skilled and dedicated Patient Access Representative to join our team. As a Patient Access Representative, you will be responsible for performing registration and obtaining information about demographics, insurance, medical, and financial. You will also be responsible for cross-training to staff all areas of patient access, such as front desk, admitting office, ED, and cash register.

Key Responsibilities
  • Perform registration and obtain information about demographics, insurance, medical, and financial
  • Cross-train to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
  • Function as a Super User and act as a resource for training of new caregivers
  • Provide registration and cash collection access in Epic
Requirements

To be successful in this role, you will need:

  • High school diploma or GED and two years of experience in a customer-facing role OR an associate's degree and one year of experience OR a bachelor's degree
  • Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
  • Basic PC software application knowledge and ability to use multiple data systems
Preferred Qualifications

We prefer candidates with knowledge of medical terminology and experience working in a healthcare setting.

Physical Requirements

This role requires:

  • Ability to communicate and exchange accurate information
  • Ability to perform work in a stationary position for extended periods
  • Ability to work with physical records or operate a computer or other office equipment
Personal Protective Equipment

We follow standard precautions using personal protective equipment as required.



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