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Patient Financial Representative

1 month ago

Maple Heights, Ohio, United States Signature Health Full time
About Signature Health

At Signature Health, our mission is to provide integrated healthcare services to our community, specializing in patients with mental illness and/or addiction. We strive to empower individuals to reach their highest potential.

Job Summary

We are seeking a highly skilled Patient Financial Representative to join our team. As a Patient Financial Representative, you will play a critical role in creating a welcoming and professional experience for patients. Your primary responsibility will be to resolve patient responsibility portions of medical bills, ensuring a seamless and efficient experience for our patients.

Key Responsibilities
  • Educate patients on the billing process, insurance, and financial obligations regarding payments, co-insurances, and co-pays.
  • Accurately complete patient registration and cash collection during in-person and telephone patient interviews to obtain demographic, insurance, medical, and financial information.
  • Review explanation of benefits to determine insurance coverage and ensure all insurance coverage has been submitted.
  • Enroll and educate patients in financial assistance programs, such as grants, sliding scale, and self-pay options.
  • Make payment arrangements for patients and process adjustments as necessary.
  • Function as an outstanding subject matter expert and maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
Requirements
  • High School Diploma or equivalent required.
  • 1-2 years' experience in a patient-facing role in a medical setting required.
  • American Heart Association (AHA) Basic Life Support (BLS) certification required.
  • Basic PC software application knowledge and ability to use multiple data systems preferred.
Working Conditions

This role requires the ability to work in a typical interior/office/clinical work environment. Flexibility to work evenings and extended hours may be required. The position involves periods of sitting, standing, telephone, and computer work. Hearing, speaking, and vision abilities are necessary to perform job duties.