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Patient Access Representative

2 months ago

Mayfield Heights, Ohio, United States Cleveland Clinic Full time
Cleveland Clinic Hillcrest Hospital: A World-Class Healthcare Experience

Cleveland Clinic Hillcrest Hospital is a leading healthcare provider, renowned for its state-of-the-art facilities and exceptional patient care. As a Patient Access Representative, you will play a vital role in ensuring seamless patient experiences.

Key Responsibilities:
  • Perform registration and obtain demographic, insurance, medical, and financial information.
  • Cross-train to staff all areas of patient access, including front desk, admitting office, ED, and cash register.
  • Function as a Super User and provide training for new caregivers.
  • Provide registration and cash collection access in Epic.
Requirements:
  • High school diploma or GED and two years of experience in a customer-facing role, or an associate's degree and one year of experience, or a bachelor's degree.
  • Knowledge of medical terminology sufficient to understand physician orders, or completion of a course within one year.
  • Basic PC software application knowledge and ability to use multiple data systems.
Physical Requirements:
  • Dexterity sufficient to operate a PC and other office equipment.
  • Extended periods of standing, walking, or sitting.
  • Good visual acuity through normal or corrected vision.
  • Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

Cleveland Clinic Health System is an equal employment employer, committed to diversity and inclusion. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.