Operations Support Specialist, Vacation Rentals
2 weeks ago
Company Background
AvantStay is redefining the hospitality landscape by providing exceptional and unique accommodations tailored for group travelers. As a rapidly growing venture-backed company, we are at the forefront of the booming short-term rental market, valued at over $100 billion.
Role Summary
As an Operations Support Specialist, you will play a crucial role in assisting the management team with daily operational tasks related to our vacation rental properties. Your primary focus will be to enhance the guest experience by conducting property audits, managing supplies, and addressing concerns promptly. This role requires regular travel within the designated area.
Key Responsibilities
Your duties will include, but are not limited to:
- Collaborating with the Area Manager to execute assigned tasks and provide operational support.
- Conducting thorough inspections of properties to ensure adherence to AvantStay's standards.
- Managing inventory and ensuring all properties are adequately stocked with necessary supplies.
- Responding to guest and homeowner inquiries through various communication channels, delivering outstanding customer service, and escalating issues as needed.
- Performing basic maintenance and housekeeping tasks, such as changing linens, moving furniture, and troubleshooting minor issues.
- Traveling frequently to different properties to support operational needs and compliance checks.
Qualifications
To be successful in this role, candidates should possess:
- A minimum of 1 year of experience in hospitality or customer service.
- Proficiency in Microsoft Office Suite; familiarity with Salesforce is advantageous.
- Flexibility to work weekends and holidays as required by business needs.
- Reliable transportation and a valid driver's license.
- Physical capability to perform tasks that involve standing, walking, and lifting up to 25 lbs.
- Strong self-management skills with the ability to prioritize tasks in a fast-paced environment.
- Experience in the hospitality or real estate sectors is a plus.
- Residence within the designated operational area.
Compensation and Benefits
This position offers an hourly wage ranging from $18 to $20, based on experience and qualifications. Additional benefits include:
- Paid Time Off and various company-sponsored insurance options.
- Team-building activities and off-site events.
- Discounted stays at AvantStay properties.
- Parental leave and fitness reimbursement.
- Mileage reimbursement for travel.
Join Us
At AvantStay, you will be part of a dynamic team dedicated to transforming the travel and vacation experience. We offer a supportive environment where you can grow your career and make a meaningful impact in the travel and real estate industries.
Equal Opportunity Employer
AvantStay is proud to be an equal opportunity employer, celebrating diversity and inclusivity in our workforce.
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